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THE INCREDIBLE GUARANTEE!
If the ordered product is not delivered on time* or is not 100% correct with regard to quality, quantity, dimensions, etc. We will have the correction made within 24 hours** and credit you for 2%*** of the ENTIRE order.
*From time to time, there will be delays related to problems beyond our control. However, this on-time guarantee means that you will be notified in advance of any issues so as to adjust on your end. If you are not notified days in advance, then we are obligated to the delivery date, and the guarantee is in effect. Additionally, we have to have complete control of the freight/truck/method, as that is the only way to control the timeliness of delivery.
**This is for standard products only. Specials will be made immediately, but may require a longer time.
***2% credit up to $1,250 per order.
****US DUCT must remain in control of the shipment in order to qualify for the incredible guarantee- any freight damages occuring in a shipment we are not in control of is not eligible for replacement or the 2% credit.
**This is for standard products only. Specials will be made immediately, but may require a longer time.
***2% credit up to $1,250 per order.
****US DUCT must remain in control of the shipment in order to qualify for the incredible guarantee- any freight damages occuring in a shipment we are not in control of is not eligible for replacement or the 2% credit.